Lily Anne Boutique is committed to 100% customer satisfaction and accepts returns up to 30 days from the date you placed your order. If you are not entirely satisfied with your purchase then don’t sweat it, we’re here to help! Simple return process, and no restocking fees!
To make sure your order qualifies for a return please review the following return and exchanges policy below.
First, verify that your product is eligible for a return:
- Item(s) must be in ORIGINAL, SELLABLE CONDITION and have all original tags and product packaging. (excluding the shipping box)
- Item(s) must be clean and contain absolutely NO pet hair. (Evidence of pet hair on the product will be considered used.)
Returns that don’t meet the above criteria will be returned to you, at your expense.
Secondly, email us at firstname.lastname@example.org for your return authorization
- Use the subject: Return – Order #(your order number)
- Let us know the reason for the return so we can note it down and expect a return package from you
Lastly, send our products back to us:
- Package the items securely
- Include your packing slip or order number
- If the item is defective, damaged in shipping, or a wrong order was sent then we will issue a pre-paid shipping label
- In all other cases, the customer is responsible for return shipping and may ship the item back to us with the carrier of his/her choice
- Obtain and record the shipment tracking number from your carrier
Ship package to the following address:
Lily Anne Boutique
Attn: Returns Department
6611 Golden View Court
Houston, TX 77083
Your credit card will be issued a credit after we verify the item(s) meet the above criteria. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return is received for your credit to appear on your account.
Due to the differences in the pricing for different sizes and to ensure items are in stock, L.A. Paw Shop does not offer product exchanges. Instead, please send your items back according to the above instructions, and then place a brand new order for the product(s) you want as a replacement and we’ll get your new order out right away.
As always, our customer service support team is happy to assist you with any question or concerns you may have regarding our return policy.
Thank you for your business and for understanding our return policy.